Unless indicated, your order will ship from the United Kingdom. If you are outside of the UK you may have to pay some import fees to receive your package.
Customs duties are set by governments and are collected in various ways. We have no say in this.
We are obliged to put the true value of your package on the customs form, please do not ask us to change this value.
Some countries use 3rd party customs brokers to collect these charges. We have no control over this, nor any administrative fees that they may charge. Local delivery services may also add administrative fees, unfortunately we don't know what these will be in advance.
All Ochre stores are IOSS registered.