Locating your order

What is the status of my order?

You can check the status of your order directly from your account under the "Your Account" tab of the store you ordered from.

Has my order been shipped?

We will send you a confirmation email when your order has been dispatched. If you chose a tracked shipping method, your tracking number will be included in this email. 

Where is my pre-order? 

We make every effort to ensure that pre-orders are delivered by the release date, where possible. If we have the stock available, we will ship pre-orders ahead of the release date to ensure you receive them on time.

When will my item be shipped?

As we represent a large number of stores, there may occasionally be delays in receiving stock at our warehouse, especially with the increase in demand caused by Covid. Our priority is to keep you informed, and while we aim to deliver most orders in time for release, unforeseen external factors may cause delays. Additionally, when the store owner sends stock to our warehouse, transit delays may occur. Release dates may also be subject to change, so please check the store or contact support for the latest information.