What is the status of my order?
You can check the status of your order directly from your account under the "Your Account" tab of the store you ordered from.
Has my order been shipped?
We will send you a confirmation email when your order has been dispatched. If you chose a tracked shipping method, your tracking number will be included in this email.
How long will it take for my order to ship?
We aim to dispatch your order within 2-3 working days if the items are in stock. If your order contains items that are not in stock, we will dispatch your order as soon as the out-of-stock item arrives. For more information, please get in touch with our support team.
Please note: During the pre-Christmas period, orders may take a slightly longer to be dispatched. Our primary goal is to have your orders ready for shipment according to the last posting dates applicable to your location. In order to accommodate the varying transit times, international orders destined for countries farther away may be prioritized over domestic UK orders.
Can I exchange an item in my order?
If you have ordered a merch item and need to exchange it for another size, we may be able to help prior to dispatch, provided that the requested size is in stock. To request an exchange, please contact our support team, and we'll be happy to assist you.
Can I add other items to my order or combine my order?
Unfortunately, once an order has been placed, we are unable to amend it by adding or removing items. However, we can cancel and refund your existing order, allowing you to place a new order with the desired items. If you need to make any changes, please contact our support team.
When will my pre-order ship?
We make every effort to ensure that pre-orders are delivered by the release date, where possible. If we have the stock available, we will ship pre-orders ahead of the release date to ensure you receive them on time.
When will my item be shipped?
As we represent a large number of stores, there may occasionally be delays in receiving stock at our warehouse. Our priority is to keep you informed, and while we aim to deliver most orders in time for release, unforeseen external factors may cause delays. Additionally, when the store owner sends stock to our warehouse, transit delays may occur. Release dates may also be subject to change, so please check the store or contact support for the latest information.