Tracking numbers

Where is my tracking number?

We'll email you a link to your tracking information once your package has been dispatched. Please note that standard mail does not have tracking, so if you haven't selected a more expensive tracked option, we won't be able to provide you with a tracking number. This means that we won't know the whereabouts of your package once it leaves our warehouse.

My tracking hasn't been updated, where is my order?

Sometimes tracking numbers can take a few days to update, but if you're worried, please contact our support team. Royal Mail's track and trace numbers only update when a delivery has been attempted.

My tracking number is showing the order is being returned, how to I resolve this? 

If your order is being returned, it may be too late to make changes, but please contact our support team so that we can assist you further.