Account Info

Can I cancel my order? 

Yes, we can cancel your order at any point prior to it being dispatched. If you wish to cancel your order, please contact our support team, and we'll be happy to assist you.

Can I reset my password? 

If you want to change your password, you can do so when logging in to your account. If you're having trouble with this, please let us know, and we'll send you another email. Please check your spam folder before contacting our support team.

Can I change my email address? 

Once you've created your account, you won't be able to change your email address. However, you can set up a new account with the correct email address, or you can contact our support team, and we'll help you update it.

Can I change my address for future orders? 

Yes, you can change your delivery address from your account settings. However, please note that this won't update the delivery address on any active orders. If you need to change the delivery address for an active order, please contact our support team and provide your new address in the following format:

• Address Line 1:
• Address Line 2:
• Town:
• County/State:
• Postcode/Zip Code:
• Country:

Do I have to create an account to place an order? 

Yes, we ask you to create an account when placing an order or redeeming a download code. This way, you can check the status of your order in your account and access your files to download them again if needed. If you ever want to delete your account, just contact our support team.

When is payment taken for my order? 

Payment is taken when you place your order, including pre-orders.

What payment methods do you accept? 

Most of our stores accept payments via debit or credit cards and PayPal.