Mail Order Information
Information about mail order purchases and shipping.
- Ochre Shipping Status
- Can I change my delivery address?
- Where is my package?
- Packaging
- Returning Purchases
- Shipping Options
- Can I cancel my order?
- Aramex
- Combining Orders
- How much is shipping / postage?
- Customs Fees and VAT Import Duty
- Adding Items to Orders
- Damaged and Faulty Items
- Pre-orders
- Damaged and Faulty Items
- Countries That We Cannot Ship To
- Buying Quantity Restrictions
- Gift Vouchers