Where can I locate my download?
Once a download has been purchased or credited, this can be accessed by logging into your account and going to ‘Your Account > Music’. If you are unable to locate your download, please let us know.
If the release is a pre-order the digital files will be made available to download at 00:00 (BST) the day of release.
Do I need to create an account to redeem my download?
We ask you to register for an account when redeeming a download code so that you can return to access the files and download them again if they get lost. You can request we delete your account at any time by contacting support.
How do I redeem my download?
If you have received a code to redeem a download, go to the URL printed on the card and follow the instructions there. Please note we require you to register to download any music.
My code is invalid, how do I resolve this?
If your code is invalid, double-check that there is no confusion between similar-looking characters such and O and zero etc. If this does not help get in contact and send us your code for us to assist.
Does my order contain a download?
Not all orders include an instant download. If an instant download is included, it is indicated on the release page with '+MP3' or '+WAV/FLAC'.
Why isn't my download working?
This could simply be an issue on our end, but for older downloads it’s worth noting that whilst we aim to keep all purchases available to download from the music section of your account, this is not a service we are able to guarantee as In certain cases releases have to be taken down due to requests by the label or distributor or changes in licensing agreements. Whilst we'd love to keep your download active, this is beyond our control and we apologise for any inconvenience this might cause.
Our download service should download to all computers. Mobiles and tablets running the Android platform should work running Firefox. Downloading to Apple mobiles and tablets is not possible due to restrictions Apple place on the usage of these devices. Please download to a computer and transfer.
If you are experiencing an issue with a download card, please contact support and send us a photo of your download card.
What is the difference between WAV, FLAC and MP3?
The 24-bit master is produced in the mastering of the release and is the highest quality we can provide. We do not do any encoding or compressing of these WAV files. FLAC files are the same quality as WAV files however they are compressed, so are a smaller file size. MP3s are very high quality, encoded to using the LAME codec (program), widely acknowledged as the best MP3 encoder available.
Our download service should download to all computers. Mobiles and tablets running the android system should work using Firefox. Downloading to Apple mobiles or tablets is not possible due to the restrictions Apple place on the usage of these devices. To get around this, please download to a computer and transfer.