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  1. Help Centre
  2. FAQs

FAQs

Please see this page for answers to our most frequently asked questions. If your issue / question is not listed here, you can reach out to our customer support team and they'll be able to assist.

Order Status

  • When will by order be shipped?
  • When will my pre-order ship?
  • My order is being returned, what can I do?

Shipping Information

  • Delivery delays and postal strikes
  • Shipping / Postage costs
  • Where is my order shipping from?
  • Do you offer tracked shipping?
  • Can I ship multiple items together?

Order Amendments and Cancellations

  • Can I cancel my order?
  • I need to change the delivery address. How can I do this?
  • I ordered the wrong clothing size. Can this be amended?

Returns

  • Can I return my order?
  • Can I exchange an item after it has been delivered?
  • My order arrived damaged or is defective.

Account Info

  • Do I have to create an account to place an order?
  • Can I reset / change my password?
  • Can I change my email address?

Payment Questions

  • What payment methods do you accept?
  • When is payment taken for my order?

FAQs

  • Shipping information
  • Download information
  • Contacting Labels and Artists
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