How much is shipping and postage going to cost?
To determine the cost of sending your order, simply add the items to your basket, enter your address, and we will calculate the cost for you. This cost is based on the weight, distance, and the type of service you select. For some heavier items, we may need to use a courier service if they are too heavy for standard delivery.
Can I ship multiple items together?
Please check the checkout page for this information. If the items are available in the same warehouse and one of the items is not a pre-order, we can dispatch them together. At checkout, you will have the option to dispatch all items as one or dispatch them when available. You can choose the option that best suits you. Once an order has been placed, we're not able to combine orders.
Can I pay for a tracked delivery?
We offer a range of dispatch methods, which are presented at checkout. The options available will depend on your location and the items you are purchasing. We try to offer a variety of standard, non-tracked, and premium couriered options for most destinations. If you have paid for a standard delivery and want to upgrade your postage option, please contact support.
Where is my tracking number?
We'll email you a link to your tracking information once your package has been dispatched. Please note that standard mail does not have tracking, so if you haven't selected a more expensive tracked option, we won't be able to provide you with a tracking number. This means that we won't know the whereabouts of your package once it leaves our warehouse.
My tracking hasn't been updated, where is my order?
Sometimes tracking numbers can take a few days to update, but if you're worried, please contact our support team. Royal Mail's track and trace numbers only update when a delivery has been attempted.
My tracking number is showing the order is being returned, how to I resolve this?
If your order is being returned, it may be too late to make changes, but please contact our support team so that we can assist you further.
Will I be charged by customs for a delivery?
For orders under €150 Since July 2021, customers should no longer be required to pay customs fees for packages. For orders over €150, we will not charge you VAT, and this will need to be paid at the point of delivery. If you are charged any fees, please email us with as much information as possible and we will help resolve this issue.
Are you IOSS registered?
Yes, we have taken the necessary steps to ensure that our stores are IOSS registered and we ensure that packages have the correct information, including an IOSS number and logo where possible. We cannot guarantee that individual customs processes will be prepared for these changes. The IOSS number won't be included on your order directly, as it will be sent electronically to the customs office. IOSS numbers only apply to orders within the EU under the value of €150.
I'm missing an item, has this been sent separately?
It's possible that your order may have been dispatched in separate parcels, but if you're missing any items, please contact our support team. Posters may be dispatched separately as they require different packaging.
My order may be lost in transit, what are my next steps?
Please refer to our delivery timeframes page for estimated delivery times, and our strikes and delays page for any known delays. If you believe that your order may have been lost in transit, please contact our support team, and we will assist you further.
I missed my delivery, will this be redelivered (Royal Mail)?
Royal Mail has recently announced a change to their system, which means any missed delivery will now be reattempted the next day. A delivery card will only be given at the address if the delivery has been attempted twice. Please also refer to Royal Mail's FAQ page here.
Has my poster been sent separately?
If your order included a poster, these are typically sent separately from the rest of your order and therefore even if your orders are dispatched on the same day, they can arrive at different times. If you believe that your order may have been lost in transit, please contact our support team, and we will assist you further.