Shipping information

When will my order Ship? 

Once you've placed an order and if the items are in stock, we aim to dispatch your order within 1-2 working days. If your order contains items that are not in stock, we will dispatch your order as soon as the out-of-stock item arrives. For more information, please get in touch with our support team.

How much does shipping and postage cost? 

To determine the cost of sending your order, simply add the items to your basket, enter your address, and we will calculate the cost for you. The cost is based on the weight, distance, and the type of service you select. For some heavier items, we may need to use a courier service if they are too heavy for standard delivery.

Can I ship my items together?

Please check the checkout page for this information. If the items are available in the same warehouse and one of the items is not a pre-order, we can dispatch them together. At checkout, you will have the option to dispatch all items as one or dispatch them when available. You can choose the option that best suits you.

Can I pay for a tracked delivery?

We offer a range of dispatch methods, which are presented at checkout. The options available will depend on your location and the items you are purchasing. We try to offer a variety of standard, non-tracked, and premium couriered options for most destinations.

Will I be charged by customs for a delivery? 

Since July 2021, most customers should no longer be required to pay customs fees for packages valued under €150. For orders over €150, we will not charge you VAT, and this will need to be paid at the point of delivery.

Are you IOSS registered? 

We have taken the necessary steps to ensure that our stores are IOSS registered, and we ensure that packages have the correct information, including an IOSS number and logo where possible. However, we cannot guarantee that individual customs processes will be prepared for these changes. Your order will not include an IOSS number, but it will be sent electronically to the customs office.

I'm missing an item, has this been sent separately? 

It's possible that your order may have been dispatched in separate parcels, but if you're missing any items, please contact our support team. Posters may be dispatched separately as they require different packaging.

My order may be lost in transit, what are my next steps? 

Please refer to our delivery timeframes page for estimated delivery times, and our strikes and delays page for any known delays. If you believe that your order may have been lost in transit, please contact our support team, and we will assist you further.