Shipping information

When will my order Ship? 

Once an order has been placed, given the items are in stock we will aim to ship your order within 1-2 working days. If your order contains items that aren’t in stock, we will dispatch your order as soon as the out-of-stock item arrives. For more information on this, please contact support. 

How much does shipping and postage cost? 

The best way to work out how much it will cost to send you your order is to add the items to your cart, enter your address, we will then calculate this for you. The cost depends on weight, distance, and the type of service selected. Some heavier items may be too heavy for some carriers so may require a couriered option.

Can I ship my items together?

Please refer to the checkout page for this information. You are able to ship multiple items in one shipment, given the stock is in the same warehouse and one of the items isn’t a pre-order. 

You may be presented with two options at the checkout page. The first option will be to ship all items as one and the second will be to ship items when available. You can select the option that works best for you. 

Can I pay for a tracked delivery?

The available shipping methods are presented in the checkout. These vary depending on your location and the items you are buying, but we try to offer a range of standard, non-tracked and premium couriered options for most destinations.

Will I be charged by customs for a delivery? 

From July 2021, the rules have changed and most customers should no longer be required to pay customs fees to receive packages with a value under €150. If your order is over €150, we will not charge you VAT and this will have to be paid at the point of delivery. 

Are you IOSS registered? 

We are IOSS registered and have taken the necessary steps to ensure packages will have the correct information (an IOSS number and logo). This is to ensure they get through customs as smoothly as possible. However, we cannot guarantee that individual customs processes will be ready for these changes in the same way. An IOSS number isn’t included on your order but is sent electronically to the customs office. 

I'm missing an item, has this been sent separately? 

It’s possible that your order may have been dispatched in separate parcels, but please contact support if you are missing any item from your order. Posters are always sent separately, as they require different packaging. 

My order may be lost in transit, what are my next steps? 

Please refer to this page for more information on estimated delivery timeframes and this page for any known strikes and delays that may occur. If you think your order may be lost in transit, please contact support and we will further assist you.